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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


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Terms and Conditions for Bug Reporting

By submitting a bug report through this form, you agree to the following terms and conditions:

  1. Information Collection:
    When you submit a bug report, we collect the following information:

    • The details of the issue you are experiencing.
    • Browser information (e.g., type, version).
    • Device information (e.g., device model, operating system).
    • Your IP address.

    This data is essential for us to diagnose and resolve the issue effectively.

  2. Use of Collected Information:
    The information you provide, including your IP address, will be used exclusively to identify, analyze, and resolve the technical issue reported. A copy of the bug report will also be sent to the owner of the shop related to the issue for further review and resolution. We will not use this data for any other purposes without your consent.

  3. Data Transmission:
    The information collected through this form will be sent directly to Shoptech Consulting, our technical service provider, who will assist in resolving the reported issues. Shoptech Consulting and the shop owner are bound by confidentiality and will not share or misuse your information.

  4. Data Security:
    We prioritize the security of your data and take appropriate measures to protect it from unauthorized access, disclosure, or alteration.

  5. Liability:
    By submitting a bug report, you acknowledge that the collected data, including your IP address, will be used strictly for troubleshooting purposes. We are not liable for any issues arising from incomplete or inaccurate data provided in the report.

  6. Acceptance of Terms:
    By submitting your bug report, you agree to these Terms and Conditions. If you do not agree, please refrain from using this form.