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Terms and conditions of use

1. Prices
2. VAT
3. Payment
4. Delivery
5. Cancelation of order

1. Prices:
Prices shown in our catalog are without delivery and excluding Danish Tax (25%).

2. VAT:
Danish Tax (Moms) is not included.
Any local duty or customs charge is the responsibility of the customer on delivery.

3. Payment:
Creditcard: You can use the following creditcards:
Visa, Eurocard/Mastercard, Visa Electron, JBC cards and Visa/Dankort. No extra costs will be added when using any of these creditcards.
Bank Transfer (Danish or International): Your can alternatively choose this option to manually transfer the amount to our danish bank account. If you choose this option you will receive an email with all neccesary details. All costs related to Bank Transfer is paid by the buyer.
IBAN: DK6368450000138018 ** SWIFT: SYBKDK22
COD: Is not available outside Denmark.

4. Delivery:
All Internet orders are shipped as fast as possible. The package is shipped to the delivery address stated by the orderer. It is possible to state a different delivery address than the billing address. If Bank Transfer is chosen as payment option, the order will be shipped as soon as we receive confirmation of transfer.
Delivery times: Goods are normally delivered within 4 to 8 working days, depending on the receiving country. Deliveries within Denmark are normally delivered in 2 to 4 working days.
Cost of Freight: Prices will show when placing the order.

5. Cancellation of order:
Should you not be satisfied with any goods that you have purchased from MEDshop.dk, we will be happy to refund your order. Please study the following details for canceling your order.
Any order can be canceled within 14 days of receiving the purchased goods. In case of cancelation we will refund the invoiced amount excluding invoiced cost of freight. The goods must within 14 days be returned to MEDshop.dk or given to freight carriers. The right to cancelation only applies to goods that are fully complete as bought.
Please contact MEDshop.dk before returning any goods.
Cost of freight: Cost of freight is covered by the buyer.
Conditions: Any returned goods must be returned in same condition as received.
Refunding: Upon receiving returned goods, we will carefully examine these. If applicable conditions are met we will refund the full invoiced amount excluding costs of banktransfer and cost of shipment to the person or company named on the invoice.

Return address for canceled orders:
MEDshop.dk
Sandvadvej 3
DK-5210 Odense NV
DENMARK

Questions:
Should you have any questions regarding canceling your order or any questions at all, please feel free to contact us at the above mentioned address or by email to the following email address: info@MEDshop.dk


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Terms and Conditions for Bug Reporting

By submitting a bug report through this form, you agree to the following terms and conditions:

  1. Information Collection:
    When you submit a bug report, we collect the following information:

    • The details of the issue you are experiencing.
    • Browser information (e.g., type, version).
    • Device information (e.g., device model, operating system).
    • Your IP address.

    This data is essential for us to diagnose and resolve the issue effectively.

  2. Use of Collected Information:
    The information you provide, including your IP address, will be used exclusively to identify, analyze, and resolve the technical issue reported. A copy of the bug report will also be sent to the owner of the shop related to the issue for further review and resolution. We will not use this data for any other purposes without your consent.

  3. Data Transmission:
    The information collected through this form will be sent directly to Shoptech Consulting, our technical service provider, who will assist in resolving the reported issues. Shoptech Consulting and the shop owner are bound by confidentiality and will not share or misuse your information.

  4. Data Security:
    We prioritize the security of your data and take appropriate measures to protect it from unauthorized access, disclosure, or alteration.

  5. Liability:
    By submitting a bug report, you acknowledge that the collected data, including your IP address, will be used strictly for troubleshooting purposes. We are not liable for any issues arising from incomplete or inaccurate data provided in the report.

  6. Acceptance of Terms:
    By submitting your bug report, you agree to these Terms and Conditions. If you do not agree, please refrain from using this form.